Housekeeping, maintenance and front desk on the same page
Room status, out-of-order rooms, to-dos and letters to guests: every department sees what it needs in real time.
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Housekeeping, room by room
Every room is a card with its status and its day: occupied, departing, arriving today. The housekeeper marks it clean or inspected and the front desk sees it straight away.
- Cards, floor list or a cleaning sheet to print
- Highlighted: the room that checks out and is let again today
- Dirty, clean, inspected, to redo: on a tablet too
- Linen change and bed set-up requested by the reservation
Maintenance and out-of-order rooms
Block a room for the days you need, with the reason. The planning shows it and availability takes it off sale.
- Work in progress and planned work in two lists
- A warning if the period touches reservations already taken
- The history of past periods, when you need it
To-dos and handovers
The cot to take up to the room, the 4.30 pm transfer, the shutter to repair: every request has a type, a due date, a priority and someone who closes it.
- Ready-made types, which you can change
- Linked to the reservation they refer to
- Open, completed or all, in a single list
- Trade fairs, public holidays and high-demand days on the calendar
Letters and e-mails to guests
Confirmation, quote, deposit request, pre-arrival reminder, post-departure thank-you: ready-made templates in the guest's language, filled in with the reservation data.
- Seven ready-made templates in six languages, to adapt or add to
- Preview before sending, with recipient and subject
- Sent from the program or from the workstation's own mail
- List of the communications sent, customer by customer
The other departments
From the front desk to the back office everybody works on the same data, each with their own permissions.
Frequently asked questions
Does the housekeeper need a PC?+
No. The Housekeeping page opens in the browser of a tablet: with their own permissions the housekeeper sees the rooms and their status, not the folios or the reservations.
Does an out-of-order period take the room off sale?+
Yes, for the days given: availability counts it separately and the planning shows it blocked. If there is already a reservation on those days, the program warns you.
Which language do the letters go out in?+
The guest's: the ready-made templates are in Italian, English, Spanish, French, Portuguese and German, and you can edit them or add your own.
Which address do the e-mails come from?+
You choose it in Settings → Outgoing mail: the platform's address, the hotel's domain or your own mail server.
Try it with your hotel
30 days to see whether it suits you. No card, no commitment.